Frequently asked questions
How much are the delivery costs to... ?
Do you have this product in size… ?
How can I return my order?
Fashiola is a browsing tool, collecting the products of different online shops that we partner with. Fashiola does not sell any products ourselves, but instead gathering the different items offered by the online shops, to give you a super smooth online shopping experience. At Fashiola, we are happy to help you with all the information we have, but in some situations, for more case-by-case questions, you will have to directly contact the shop selling the item(s) you are interested in. For example:
- concerning the delivery (time, cost, international possibilities…)
- concerning the availability of a product (size, stock amount…)
- concerning the return conditions, if you are not be satisfied by a product
- concerning the possibility of import taxes
How can I order on your website directly?
Fashiola is a platform gathering the products of different online shops. Fashiola doesn't sell any products itself, and that is why you can't order directly from our website. Search on Fashiola, find the fashion items you have been dreaming of, and let yourself be redirected to the online shop that is offering this item at the best price. It’s as easy as that!
I haven't received a confirmation email from your side after my order. Is it normal?
Even though you found the product that you purchased on Fashiola, you will never receive a confirmation email from Fashiola directly. Indeed, you found the item(s) you were looking for, through Fashiola's platform, but the purchase has been completed on shop displaying it's collections on Fashiola. That is why, in the case you don't receive any confirmation email after your order, you will have to check that directly with the online shop where the transaction actually happened.
What should I do if there is a difference in the price/sizes between Fashiola and the website where I am redirected to?
All the information you see on Fashiola, is coming directly from the shops we are working with. This information is collected into a product feed, which are updated regularly during the day, both by the shop and by Fashiola. Since it is live information, fluctuating all the time, it can happen that there are some differences between what Fashiola is displaying and what the situation actually is on the shop. We are doing our best to show the correct information, but we unfortunately can't avoid all gaps between the information we receive, and the information the online shop is displaying. In the case of a difference between the price you see online, and the price displayed on the shop you are redirected to, the price offered by the shop will be the one you will have pay.
We are Fashiola!
We are a fashion search engine with the mission to help you find fashion you love. We're here to share collections from hundreds of online stores, including international brands and leading designers and helping you discover less well-known names.
We work hard to make sure your shopping experience is as smooth as possible, thanks to some easy to use search options, newsletters, and inspiring content. Find the fashion you're looking for - thanks to Fashiola.
A Large Selection of Stores
Through our website, you can access a large variety of brands such as adidas, Diesel, Gucci, Dolce & Gabanna, and Nike to name a few. Our uniqueness is that our dedicated editors' carefully select stores to be integrated onto the platform which we think will be suited to you, both well-known and smaller, more exclusive stores.
Easy Search Options
We want to make sure you're able to find the fashion you're looking for, as easily as possible. That is why we give you two search options: you can either look for a product by using our search bar or look through our categories and apply a range of filters (colors, materials, sizes...). We work hard to make our website as intuitive as possible for you.
Trends and Inspiring Content
For us, it's important to inspire you. We want to keep you updated with all the latest fashion trends as well as sharing a few tips, pieces of fashion advice and styling ideas through our newsletters, blogs, and trends. Our newsletters will also inform you about the best deals and offers available at the moment, so make sure to sign up for those here.
Fashiola.co.uk is the property of Kleding BV in The Netherlands.